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daskirannaidoo D

1 reviews | Active since Feb 2017

24 Feb 2017, 11:17

Telkom mobile headoffice

<p>Did a telkom mobile upgrade(29th Jan 17) at istore pavilion due to telkom not having stock of the phone I wanted. Everything is approved and istore requires two documents from telkom to complete the order. In which we've(sales agent at istore and myself ) been trying to get from Telkom. </p> <p> </p> <p>28 phone calls have been made to telkom mobile HQ but no one picks up the call , this number was taken from the Telkom site. </p> <p> </p> <p>My sales agent has sent countless amount of emails to Telkoms HQ and still awaiting documents. </p> <p> </p> <p>Also have messaged telkom via their Facebook page in which I'm always told further assistance has been requested and they are conducting an investigation. </p> <p> </p> <p>Telkoms service with my first contract was nothing but perfect however now I'm getting ****ed off with telkoms poor service </p>

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Replies (4)
Telkom
Telkom's reply27 Feb 2017, 08:33
Official

Thank you for your post.

As per our telephonic conversation, we are attending to your query; feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Telkom
Telkom's reply28 Feb 2017, 15:45
Official

Good day,

We have sent you an email & await for your response for further assistance.

Kind regards

William

Telkom Social Media Team

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daskirannaidoo D's update01 Mar 2017, 21:43
Reviewer Update

It's been attended to? Yes fair enough people are leaving messages here and that's about it

When will the whole problem be solved? Today is one month since the deal is approved!

My sales person has emailed Busi and is still awaiting documents. That was done on Monday , today is Wednesday.

I request that Busi calls me tomorrow morning.

And someone from you PR department

Thanks

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daskirannaidoo D's update03 Mar 2017, 08:34
Reviewer Update

It's been 2 days

Haven't received a call yet.

Service from Telkom recently is just pathetic