1 reviews | Active since Mar 2012
Telkom Mobile - Has The Worst Systems Of Operating
After my last complaint, i thought all was well. The migration i requested finally came through around the 3rd week of Feb. after which i decided to take out the Samsung tablet deal that they had on offer for R299 per month. i recived an invoice on Monday , which Telkom Mobile is billing me just over R4000 for the migration. i have contacted the store to rectify this billing, they have send an email to the back office billing no repnse yet. also they have added the tablet billing to my cellphone bill (Which i can not have). i need a urgent response from Telkom mobiles billing department.<br> 1> i need the tablet billing to be on a seperate invoice from that of the cellphone invoice.<br> 2> the migration costs are ridiculous, for one there was nt suppose to be migration costs at all because i upgraded and not down graded!!! two, call centre agents as well as the store confirms that i should not be charged for the migration.<br> 3> i need new invoices asap... for business purposes<br> <br> NEED ASSISTANCE URGENTLY...IF I AM NOT CONTACT, I WILL PUT A STOP ORDER UNTILL I AM GIVEN ASSISTANCE!!!
Thank you for your post.
We have tried contacting you with no luck.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number is SM94126.
We apologise for any inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards,
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
We have tried contacting you with no luck.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number is SM94126.
We apologise for any inconvenience caused.
Should you have any further queries, please e-mail us at ***.
Regards,
Tebogo Mongale
Telkom Social Media Team
