Telkom Mobile Has Confirmed Receipt of my Payment yet doesn't want to switch my lines on

<p>Due to hospital bills for my daughter that almost died I had to pay late on my telkom mobile account, now after I have received confirmation from telkom that they have received and finalised payment they still refuse to switch my lines back on as they say I must wait 7 to 14 days which means I will lose my data for this month and all befits for this month yet I paid for it!!! This is ********, these ******* must either credit my account and NOT bill me for the month of NO use or must switch my lines on with immediate effect.</p>