Telkom Mobile from good service to disaster

Horrible service and not getting the assistance I should be getting im regards of one of my contract accounts billing.

Supposedly my bill is about R1739.64

I made payment of R766 on the 5th of February 2018 - I emailed them proof of payment when I logged first query In April and in March I made a payment of R649. i had to speak to at least 5 people to follow up and everyone keeps promising that I will be contacted with none of that being done.

I have three contracts that are coming to an end and I will not be continuing with this service provider. I never used to have issues but it seems like that care that I used to get doesn’t exist anymore. No one can explain why am I still getting rejection fees even after payments are made a month in advance. Funny enough my two other accounts don’t experience problems. No one is able to answer.

The holding time is pathetic. 1 hour holding and you get hung up on because the agent can’t explain some things.

I will not recommend anyone to join this service ever again.