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macsean.rochelle macsean.rochelle

1 reviews | Active since Dec 2016

01 Dec 2016, 19:47

Telkom mobile "Free me" was to good to be true

<p>Guys I'm making everyone aware that... the telkom free me might sound interesting and may catch your attention... but you actually pay more then what you anticipated, since I took out my contract bill has been R2000 every month, which I find myself calling telkom call centre every month to set a spend limit each month that has passed since September I received sms of confirming a limt was set but till today it still exceeds. I have called the call centre numerous of times where I was kept on hold while Team leaders are not available on the floor to take superior calls, I was practically told by a consultant that who ever assisted me with loading the spend limits used the short cut and not the proper system ..and confirmed the agent we spoke to was new and did not know what she was doing... up until today I'm Still waiting for Tony the night shift team leader to call me who takes lunch for hours leaving staff under no supervision hence they are using short cuts. Which is costing us alot of money. I need the head of the customer service to give me a call...Since team leader can not do that. </p>

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