Telkom Mobile ********** Contract & Unauthorized Debit Orders

Telkom Mobile *****. On the 24 April 2018 I received a message from the bank that my account was debited with R99.00 Telkom. I reversed it as an unauthorized debit order. On 30 June I was debited with R1412.65 which I reversed and then got worried and on the 1st July I went to nearest store to inquire then I was told a contract has been opened using my details where 3 phones were purchased with my ID. I told them it’s ********** and was requested to submit an affidavit. On 7 July I went to the Centurion Mall outlet downstairs to submit the affidavit with supporting documents and I was given a reference number. On 13 July I receive a message from bank I have been debited with R2,278.57 by Telkom. I then googled their help desk number and contacted them. I was then told by the help desk consultant that my reference exists but there are no attachments I must resubmit because the consultant logging my ***** case did not attach anything,I resubmitted . I then requested the contact details for ***** department and I was told I can’t contact the ***** department directly I must wait for them to investigate and get back to me, the process takes almost 2months. I have a BIG problem with this. My bank account is getting debited with huge amounts and I must sit and wait for feedback without having follow up access? My time is swallowed by visit to bank to reverse unauthorized debits from them.