Telkom Mobile **********!!!!

Got a call from a lady from Telkom mobile offering me a Wifi router package. After giving them the info they wanted,my contract was 'approved' and I was told that within 10 days I would receive my device. I clearly stated to her that I need her to e mail me the contract so that I have it,but she never did. I didn't know this was not the only thing I woul receive from Telkom Almost 2 months have passed and I didnt receive anything, but to my shock I receive a text from Telkom saying that my account is overdue. How can Telkom deduct money for goods and services I never received??? Two months passed and the device was never delivered! No communication was sent to me as to why and all I get is a message saying I'm overdue. Isn't it ***** to try deduct money for a good or service that was NEVER provided??? I was never afforded my NCA given rights to -Cool off period (since no delivery was made,how can I exercise my 5 day cool off period) -Rights with respect to delivery of goods and services, within the agreed period (which I was told was 10 working days) and within a reasonable time ( I think an entire month was reasonable enough) so with two months passing,what is that?? And the worst part is when I call your call centre, I get sent from one person to another -I am made to hold for a long time and then my call gets dropped from your end!! So what must I do Telkom Mobile??? Are you going to carry on trying to ***** from me??? Making me pay for something I never received!!!