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Wilee M

1 reviews | Active since Sept 2018

06 Sept 2018, 09:40

Telkom mobile *****

i have upgraded my P8 lite phone with P20 lite and i received my package on 10 August and couriered the phone to my wife without opening the package, and after two weeks other package was delivered to my workplace and i got to open the package when i got back and only to find out there is a phone in the box without sim card.

i therefore called telkom after i received statement showing amount i owe them for this month, take note i paid R269 two days after i received the first package and on the 20th they deducted R109.43 again and now my bill is showing i owe them R239.97 for august and R470.75 for september on subscription 1 and R508.97 on subscription 2 and R305.00 on subscription 3 R60.00

take note i only had 2 subscription with them which are Wifi router for R60 and upgraded phone for R269 the other i do not know it.

when i call them the hang up the line and never call me back and i spent an hour talking to them over phone and no one has answers.

please assist as i will have to reverse all the money from my account if they debit until this is resolved.

0
Replies (6)
Telkom
Telkom's reply07 Sept 2018, 09:58
Official

Good day

wilee-wa-ga-maditsi

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

WM
Wilee M's update07 Sept 2018, 10:25
Reviewer Update
Thank you so much. I can be reached on the number *** during office hours as my telkom number don't have signal inside the buildings
WM
Wilee M's update20 Sept 2018, 07:15
Reviewer Update
I haven't received any response regarding the matter or status of my query. Please advise as I will make a debit order reversal tomorrow
WM
Wilee M's update25 Sept 2018, 06:59
Reviewer Update
Hi I haven't received any response since my complain, and on the 21 the debit order went through my account and I have reversed the debit as per my communication until the matter is resolved. I will be contacting the ombudsman as I'm not receiving response in this matter and your outlets there is nothing they can do to help.
WM
Wilee M's update27 Sept 2018, 14:28
Reviewer Update
Good day social media team I called client support this morning and I got assisted by awesome consultant she checked for me my profile and confirmed there are subscriptions I don't even know and she couldn't assist further and referred me to 10213 sales and I spoke to other consultant who advised me he can't assist regarding but he requested me to call them later this afternoon to arrange phone pickup and transfer my call to cancelation department and the lady said she can't do the cancelation I need to contact client service which I have been calling all the time. I feel like a fool now as I have been transferred all over and no one is assisting me and I am receiving threatening messages that I will be blacklisted and telkom debited my account again this morning and I will reverse it again until the matter is resolved. Can telkom take responsibility of assisting with my query, this the worst service ever, after I took my time to contact you regarding 2nd package received and yet I'm still billed for something I did not order and wifi I requested to be canceled since July and now there are more subscriptions under my name. Please take responsibility telkom
WM
Wilee M's update12 Oct 2018, 17:18
Reviewer Update
I'm am now receiving threatening messages to blacklist me because of not paying for the phone I never ordered. I called numerous time and this is not resolved. This is telkom treatment to customers who have been loyal