MN
Mpho N

1 reviews | Active since Apr 2017

10 Apr 2017, 09:41

Telkom mobile/*****

<p>Im Mpho Njoro from..I saw money been deducted from my account by Telkom mobile.. then i went to them ,they said i have oppend an accout with them. The i denied having an account with them. . Then they said maybe someone used my documents to oppen an account..the I oppend a ***** case (case number ********** 6) on 28/09/2016.. to this very day the matter hasnt been solve. Telkom is still deducting money from my account.. i asked them to show me where ive signee but they couldnt.</p>

0
Replies (4)
Telkom
Telkom's reply10 Apr 2017, 09:57
Official

HI Mphonjoro

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply11 Apr 2017, 12:18
Official

Good day,

We acknowledge your query.

Please send to *** ref number AI*** the below:

ID copy

Affidavit stating you never signed a contract with us

3 months bank statement where deduction happened.

Kind regards

William

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply12 Apr 2017, 10:43
Official

Good day Mpho ,

Please confirm as soon as your have sent the requested information. Kindly provide your ID number as well so we can look into this account.

Regards,

Busi

Telkom Social Media Team

Best regards,

MN
Mpho N's update11 Jul 2017, 12:59
Reviewer Update

I tried to open an acout at hifi cooperations. Then they rejected me because aparently i owe telkom mobile.. and i remember telkom mobile telling me that my name has been cleared but it seems like they didnt clear my name..