Telkom Mobile first time Customer - VERY DISAPPOINTED

Good day,

I'm not somebody that complains about anything easily, but as a first time Telkom customer I must say I'm very disappointed. I went to a Telkom Mobile Store on the 30th of July 2017 (and received brilliant service in store, and that's where it stopped) so I had my phone for ONLY 6 days... on the 5th of August 2017 I took my IPhone 6S back because the phone is faulty and they said they have to send it in so they can check what's wrong with it (it makes a static noise after I use it for a while, I googled everything and even restored the phone to factory settings and tried to see if it will resolve the problem, as per Apple website.. and it still made the static noise after I did this). So after 2 weeks someone phoned me form the repair center and/or apple telling me there is nothing wrong with the phone... I asked them that they must use the phone for 2 days and they will see there is a problem with the phone, the reply was simply I must collect the phone form the shop when its there and use it my self, if it gives a problem I must give it back again (the phone only arrived today 31 Aug'17 at the Telkom store)... I do not have a problem with using it again and most probably taking it back the same day or the day after.

MY MAIN PROBLEM IS.... my instalment is double this month for my device that I ONLY used for 6 days.... I understand that you have to charge me for the data, but why a double charge for a device that I used for 6 days, and I was left with NO phone for almost a whole month.... I asked about two or three call center consultants and they just said "that's how it works"(because I took out my contract the 30th of July)

I'm very disappointed in Telkom and when I try to be nice and resolve the situation in a friendly way, nothing come from it.