Telkom Mobile faulty penalty charges. Do not upgrade

I was due for an upgrade November 2018 for a mobile device. I visited the Telkom Cresta store and was assisted by an agent for the device upgrade. I was given the wrong device by the agent and I immediately raised this in store on the day. I was told that the manager was away and this would be sorted out the following day. I left the store without a device and returned the next day and wasn't assisted. A week later no phone but my line was suspended. I call the 180 helpline and was informed I am being charged penalty fees. I visit the store in Cresta to inform them and for them to open my line. My line was suspended for 5 days. Once open I was informed everything is sorted. I recently open my bill and I am informed I am still being charged penalty fees in excess of R28 000.00.

As a loyal telkom customer for 4 years, I am disappointed at the service and once my contract is done. I want no part to do with Telkom mobile. The service has been poor. I recommend that you stay away from Telkom. And should you persist, try not to upgrade at Telkom.

Regards, Sundani