Telkom Mobile Fault Results in Suspended Line

Telkom Mobile Reference ***3<br> Telkom Mobile added Data Packages to my bill in error. <br> Besides the fact that I did communicate with them about this and that they did respond and said it will be rectified they left it as is. Then they added the same data package again resulting in my account being \Overdue"according to them.<br> They suspended the line and I have been without a line for 3 weeks.<br> When I speak to them they give themselves 72 hours to resolve the problem.<br> Then when they do not they give me a new case number and give themselves another 72 hours to sort it out. These are only working day hours which means this time it is actually 110 hours due to the upcoming weekend.<br> They hide behind systems and call centres and one cannot get to speak to any one with authority. They can only be reached internally on e-mail??? Bunch of ***ards"""