1 reviews | Active since Nov 2015

04 Nov 2015, 08:46

TELKOM MOBILE FALSE PROMISES

TELKOM MOBILE has splashed out on media and are trying to win over clients to their network. they offer enticing deals BUT try get one. I placed an order 3 weeks ago. No response. I have followed up DAILY with them but the only place I get a response is on their online chat and then the consultant cannot tell me anything but someone will call. They supply 3 numbers ... call and you will be very lucky if someone answers. They DONT!!! <br> It is so very sad that we are now giving them a chance because MTN is robbing us.<br> Every day I have tried everything to find out what happened to all my information and why can I not get an answer. I wanted this deal for my daughters birthday but it seems that TELKOM MOBILE is merely hanging carrots with NO DELIVERY!!!<br> Today I found out about 7 other people who have experienced this same shocking experience this week alone<br> TELKOM MOBILE the only good thing is your marketing because you got all our attention ..... PITY you cannot do more than advertise!!! Very SAD!!!<br>

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Replies (1)
Telkom
Telkom's reply10 Nov 2015, 14:12
Official
Hello BH2107,

Please accept our humble apologies for the frustration and inconvenience caused.

We are experiencing high stock shortages due to the high demand for the devices. Telkom is aware of the issue has placed the highest priority in ensuring more devices gets to its retail channels.

Our Sales Team will contact you to assist with your application.

Your social media reference number is SM166250.

Regards,
Joshua
Telkom Social Media Team

Best regards,