TELKOM MOBILE FALSE INFORMATION AND POOR COMMUNICATION S****S.

<p>I had a cellphone contract with telkom mobile which ended on the 6 of april 2016,before the expire date i phoned telkom customer centre to find out if i need to cancel my contract or how does it work?</p> <p>Telkom customer call centre agent explained to me that if i do not want to cancel my service i can leave it and they adjust it to R99 a month and i get my data and voice call minutes,the phone and sim has been paid over the 24month contract,so after recieving that information i left the contract to go over to a R99 month contract as their agent explained!!!!!!FALSE FALSE INFORMATION!!!!!!</p> <p>I recieved a statement in april for the full contract and voice calls of R1000 which i found impossible,but i paid the amount due on the contract thinking that they will sort it out,NO telkom mobile did not the next month a full invoice AGAIN,i am frustrated and phone telkom to sort this out the agent explains that my contract will need to be cancelled and it then can go to month to month contract i told her what the agent told me before my contract ended and i know that the can go listen to the voice recording and will hear how she explained it.</p> <p>A week later i contact them and they tell me they have credited me for data which is not what i explained to her,so the agent once again said she will contact the person handling the case and let her contact me so she can understand what i am quering about then i said fair enough but i will not pay the invoice until they rectify my account!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!THE FUN BEGINS!!!!!!!!!!!!!!!!!!!!!</p> <p>A week later my line is cut off i phone customer care explaining the whole situation and the answer i got was sir just pay your account and when our offices REALISE they are billing you incorrectly they will only then rectify my account!!!!!!!</p> <p>This is pathetic i log a case after paying the invoice that was incorrect from their side it took them 2 weeks to correct the wrong problem on my invioce now they have cut my line and refuse to rectify my account until i pay and when they realise it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>THE BOTTOM LINE YOUR AGENT GAVE ME INCORRECT INFORMATION AND TELKOM IS BILLING ME INCORRECTLY BUT YOUR COMPANY HAS PENALISED ME FOR THEIR *********** STAFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IF THIS IS NOT RECTIFIED THIS MESSAGE WILL BE ON EVERY SITE I CAN ADD IT TO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111</p>