TELKOM mobile false advertising and ********** billing

So I bought a free me 1 gig contract (R300 x 24) on the Huawei p20 lite, with 100 minutes calling time each month. I experienced at least 5 major frustrations during the next 2 months, and still today there is unresolved issues. 1. Switching sim's from vodacom to telkom took 2 weeks. Ridiculous. I had to use a **** number at some point due to the "system not working" 2. Billing is wrong. It started wrong straight off the bat, and is still inconsistent each month. Debit order goes off at random and varies each month. 3. NO MINUTES added to deal. Its missing. Kapoef. Gone. FALSE ADVERTISING clearly. I went back to the store to figure out why I wasn't receiving the minutes, and they said that even though they sold the deal to me with the minutes, the deal changed and the minutes were takes away. If thats not *****, i dont know what is... 4. To fix the minute issue, they transferred me to a "top up" account. This deal apparently still has the minutes. This has been going on for 1 month now. Still not transferred. Still not receiving minutes. Still getting billed wrong. Still not happy. 5. Data stopped working due to lack of funds today. When checking with the *188# code, it says that I DO have data. Whats going on?

In summary, utter frustration and disappointment. I really thought that Telkom Mobile were better than the other departments, but alas, no difference. Now the next frustration will be to cancel the ********** contract entirely. I know from past experience how difficult it is to cancel anything with telkom.. Cancellations department doesn't exist anymore.. If it does, please telkom, send me the instructions how I can cancel.

Note: Kirsten who helped at the desk actually did try her best. No hard feelings towards her.