Telkom Mobile FALSE ADVERTISING

As part of my FreeMe 20 GB prepaid package (cost R605 for 31 days) I am meant to be able to watch Netflix and Showmax with it only depleting my LIT data conditional to me viewing on the lowest playback setting. Both my online streaming services are set to the lowest and it is depleting my Once Off data instead of my LIT. I have called the call centre 6 times in 14 days. They take forever to respond and keep telling me it is resolved and that I do not have my setting at the lowest setting. I have had the phone put down on me and EVEN been told that Netflix is not offered as part of LIT which it is. Telkom will use false advertising to entice you and not assist when you have a legitimate issue - effectively *****ing your money. Be warned.