AF
Amanda F

1 reviews | Active since Apr 2012

07 Jul 2016, 13:16

Telkom Mobile - failure to provide information required

<p>My smart watch which is on a contract with Telkom together with a smart phone was ****** off my hand. I have been trying to get proof that I had it from Telkom for almost 2 weeks. The monthly statement doesn't list it and when i call the call centre, they can't help me.</p> <p>I tried calling all the Telkom stores in and around my area and none of the numbers work! what? Telkom with incorrect phone numbers! How is this something that happens. 1 or 2 of the numbers work and they are never answered. The Rosebank number rings and when it gets answered the person put the phone down. 3 times. what the hell? Nobody is that busy.</p> <p>I eventually went to the store in Sandton City and after standing in the branch for 30 minutes I was told they can't help me as they need to call some department that is only open during the week. But not to worry, first thing Monday i would have my proof. No surprise, I have heard nothing and of course the phone doesn't work!</p> <p>I am not impressed, in fact I am really angry! This is not acceptable. Actually I am livid.</p> <p> </p> <p> </p>

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