Telkom mobile - failure to move number to prepaid

My contract with Telkom mobile ended on 23 May 2015. More than a month prior to this I filled in a form with Adderley Street branch Cape Town to have my internet contract move to prepaid. This didn't happen on the date.<br> <br> Two visits to the store and numerous calls to the Support number given, failed to have my Smart Internet bundle moved to prepaid. I am now sitting on a month to month basis with Telkom, paying the same amount as when I was on contract.<br> <br> This is ********** to the nth degree. The onus is left on us as clients to inform the ISP that we no longer wish to continue our engagement with them and when we do this, they fail to comply.<br> <br> In my opinion when a contract ends, that should be it. No running around on our part should take place. A ******* if you ask me!!