Telkom Mobile fails to resolve the data dispute

I have a data contract with Telkom Mobile for one of those 10 Gig + 10 Gig packages. and on the 9th i came home in the afternoon to a message notifying me that my data was used up. a shocked and confused customer i contacted Telkom Mobile to find out what happened to my data and i was told i used up a lot of data between 12am and 8am, a funny story since i slept at 10am the previous day and woke up that morning preparing for an exam.<br> <br> nevertheless i call was logged with their technical team and i was promised a 72hour turn around time. over a week later no one has called me. i just been on the phone with one of their consultants this morning, and his response was that they were working on my case and a representative would call me. this is the story i get every time i call to get feedback.<br> <br> I'm so disgusted with this service.