Telkom Mobile Express N1 City

I always go to this store because of their prompt service, I don't know if it is under new management but the service level dropped from 5 to 1 star. I upgraded both my contracts 17 July; the assistant told me "Both your phones will be here Monday" come Monday don't hear from him. Tuesday, he calls apparently, he cannot get the iPhone I want, he calls back again, now he can get it also telling me the phones will definitely be available the afternoon. Eventually the phones arrive Wednesday. He had to issue me two new sim cards because I was passing my upgrade period or something, "but not to worry you will have your old numbers, I must just do a sim swap" Thursday he is off, so nobody can do it, Friday still not done. Called yesterday 26/07/2021 - He don't understand why it is not done, but will sort it out. 27/07/2021 - It is still not done; I have to change my sim cards every time to make and to receive phone calls. Guess what I called the store, he is off nobody can help me only him. So, my question; if he should die today, who will assist me tomorrow? The person on the phone says: "I don't know mam" I ask what is your managers name? "Rogers mam" does Rogers have a surname? "I don't now mam" I ask can I speak to your manager, "No Mam" why not I ask " would you like to speak to a manager mam" yes please and she hung up. By the way Riaan is the person who is supposed to be doing all of this, but he is off. *** just rings. During level 4 and 3 Telkom actually encourage you to go to a store because they cannot assist telephonically...very advance and Covid friendly for a Telecommunications company.