Telkom mobile

I was in the market for a wifi package when I received an sms from Telkom mobile during July 2020. I called them. I was told that they can give me linespeed of 20mbs. I accepted the deal. I bought my own modem. I received the sim card and activated the wifi on 31/7/2020. The wifi barely reached 2 mbs. I unplugged the modem, removed the sim card and notified Telkom mobile that I am cancelling the contract (within the 7 day cooling off period)

Telkom attempted several times to debit my account for the cancelled contract. I returned all of them as ther was no active contract. They handed the 'outstanding' account to Nudebt management who harrassed me for a few months without success. Subsequently the 'outstanding' account was given to 2 more debt collectors, the latest being VVM Attorneys. I sent VVM an email on 20/1/2022 to notify them about the circumstances, requesting a reply within 48 hours, to which I received no reply yet (well outside the 48 hours). The fact of the matter is that the contract was cancelled within 7 days due to non delivering of the services offered. I agreed to take up the Telkom mobile proposal after they offered a line speed of 20mbs. They couldn't deliver what they offered, hence the cancellation. The Telkom reference number is ***9.