Telkom Mobile

I am terribly disappointed in Telkom for suspending my line, whilst calls has been logged, emails been written up to the Telkom Executive to try and resolved the matter that is outstanding.

On 31 December there was an amount of R 1467.74 that was paid to Telkom under the wrong reference. I have asked them to allocate it to the correct number, which was done. After that because of the lack of communication, I had to find out for the outstanding amount as needed to be paid for January. Suddenly the account was almost in the R 2000 which was due for payment.

On the 03 February 2021, I went to pay the other amount of R 1451.10 at Pick n Pay after speaking to the store in Tygervalley.

It is really poor service because of an debitorder that didn't go off even for January 2021.

I am disappointed as not even an email to the Executive is not acknowledged, I emailed the Secretariat also and they only read an email, not even bothered to respond.