Telkom Mobile Durban Pavillion.
<p>Hello Peter.</p> <p>My name is Siyabonga Madida 27 years old from Durban, i work for Gagasi FM KZN radio station in KZN and i do the break fast show. last year in June i bought a phone iphone 6 s plus on contact with Telkom mobile Pavillion Durban and too insuraance with telkom. i pay about R800 together with the insurance every month, i have never missed a payment since, together with other devise i have with telkom which is another iphone 6 and also wifi. in October i cracked the screen of my iphone 6s plus this was October 23 on the day i took my phone in for repairs and i was asked the neccessary question including if i have insurance. i was told my phone will be ready in 3 weeks. 4 weeks later there was no response, 5 weeks later in November i called and was told they will attend to my issue, later in November there eas no phone, but i kept getting sms's saying y phone has been booked in for repairs and i must pay to get it fixed, confused i went to the store to get why i should payfor repairs when i took insurance for the phone, the Manager Vernon his name is Vernon checked with his records and realised there was an error and i should give more time and not pay anything because the device is insured. fast forward to December i get a call from one of the staff members telling me that my iphone has arrived at the store but its not fixed because Telkom doesnt fix physical damage but technical damage, mind you the store manager had told me to give them more time to attend to the issue they werent aware i took insurance for the phone which was confusing, and then my phone arrives not fixed because telkom wasnt aware that i took insurance for the phone this was December.. in January i asked for a phone to use in the mean time i begged for a phone and there was nithing, i am radio personality and also do gigs i use my iphone to work and ive lost to much work due to the fact that my iphone is with telkom, let me remind you during the course of this back and forth im still paying for both the iphone i dont have and also insurance. its now February if i calculate i have paid close to 4k.. yesterday i recieved an email saying i must pay Telkom R750.00 for access fee to get my phone fixed, the lady called and said my qoutation will expire on wednesday the 8th of February yet she called yesterday the 6th of February, im being rushed to pay this amount for me to get my device i have been paying for, for the past 4 months a device i havent been using since last year October. i am not happy and i am not willing to pay Telkom anymore money, i just want my phone back as it is, get my premiums backs and i will gladly take it to i fix myself. please help. my email ********** please help. </p> <p> </p> <p>TelkomSA </p>