Telkom Mobile double charging me for LTE

<p>Telkom Mobile was very quick to sell me the product but very slow to help when they processed the sale incorrectly.</p> <p> </p> <p>Last week I app**** to upgrade my LTE from 30GB per month to 50GB. They processed my paperwork very quickly. I then discovered that instead of transferring me from 30GB to 50GB, they signed me up for 50GB without correctly cancelling the 30GB. I am registered for both packages on the app. I was told I'd be charged for both for a month until I complained. When the salesman tried the call centre, we were passed from department to department without being helped. He submitted a complaint a week ago and since then I've received no response.</p> <p> </p> <p>Very upset. Upgrading my package should be extremely simple. Telkom has instead made it a nightmare. I refuse to be double charged because Telkom cannot properly process a simple upgrade.</p>