JM
Jacques M

1 reviews | Active since Aug 2011

13 Apr 2015, 17:06

Telkom Mobile don't want my business anymore

I have been using Telkom Mobile (8ta) for a good few years now (using the prepaid 60gig+60gig option) without major issues. I have spend quite the penny on these packages because they always worked so well.<br> <br> Since Monday the 3G signal in my area dropped to shocking low quality. I made contact with Telkom Mobile who ran some troubleshooting with me online.<br> <br> I also confirmed testing on my side (different ****le's, seperate pc's etc) and the online trouble shooting conducted with Telkom Mobile did not find anything wrong on my side.<br> <br> I was then told to log a support ticket online to get technical involved. I also believe there is something wrong with the signal in my area.<br> <br> Nobody has ever got back to me, I have in the meantime got myself a Vodacom Sim card and the Vodacom is working perfectly.<br> <br> Just a pity Telkom Mobile don't care, would have preferred to keep buying these 60+60gig packages as Vodacom MyGig packages are costing me a bit more.<br> <br> As I am typing this my Telkom Mobile sits on Edge and refuse to connect to the internet yet my Vodacom 3G is super smooth with pingtest almost 10 down and 4 up with a 35 ping.<br> <br> Looks like I am going to pay more & stay with Vodacom.

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Replies (1)
Telkom
Telkom's reply13 Apr 2015, 18:08
Official
Hello SlapTjip,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team