1 reviews | Active since Dec 2010
TELKOM MOBILE DOES NOT WANT YOUR BUSINESS!!!
Friday night, I act upon a TV add to visit [URL Removed] to get the 5Gig MiFi deal for R99pm<br> I follow all instructions and purchase online said deal. *Vodacom by the way managed to cancel my data contract at 07:30pm within 11 minutes. I HAVE BEEN TRYING TO GET MY PURCHASED ITEM OUT OF TELKOM FOR 4 DAYS and they just keep promising to call me - which never happens!!<br> <br> TELKOM IS IN BREACH OF THEIR OWN COMPLAINTS RESOLUTION.<br> TELKOM IS IN BREACH OF THEIR OWN CUSTOMER SERVICE POLICY.<br> <br> Their Social Media staff are full of empty promises that never materialise and are completely unable to understand the severity & repocusions of the complaint they are trying to deal with by just giving empty promises.<br> <br> Teklom's process to acquire an item via their Telkom Mobile website is flawed!!!!<br> IT DOES NOT WORK!!! The steps are clear up untill the end where they say thank you - someone will call you to confirm. That never happens, and as a prospective client you are left in the dark having to fight via complaints and complaints JUST TO GET THE PRODUCT YOU SO WILLINGLY PURCHASED THAT THEY ADVERTISED IS ONLY AVAILABLE TO 1000 people. Seems they don't want my money, or my business.<br> <br> *** TELKOM Mobile?
This response serves as confirmation that your query has been received.
Your reference number : SM210301
A consultant from our mobile team will be in contact to assist with the query.
Regards
Telkom Social Media Team.
This response serves as confirmation that your query has been received.
Your reference number : SM210301
A consultant from our mobile team will be in contact to assist with the query.
Regards
Telkom Social Media Team.
