Telkom mobile does not want to cancel my contract!!poor customer service, query not yet resolved going on 2 months!!

I've had by far the worst experience trying to cancel of my contracts. The form was initially sent on the 13th of Sept, till date it has not been processed and no one calls me back!!

I've sent the form 3 times infact, I've called the call centre numerous times whereby people said they will get someone to call me back, I've even emailed a manager with my concerns and not even he has responded! When you call the call centre nobody can assist, they can't put you through to the right department, they can't put you through to a manager to escalate your query. I just cannot get the assistance that I require!!

What does one have to do to actually get help from you guys as a paying customer??