Telkom Mobile does not know how to provide service

I went to Telkom Brooklyn to port my prepaid vodacom number to telkom. I am unable to receive the sms pin to complete this process. I was told to go home and wait for the pin, I never received it. <br> <br> I phoned the call centre and spoke to Nklankla who assured me she would sort out the matter and I would need to phone on Monday to confirm the port was completed. I phoned on Tuesday and was faced with a completely different attitude from Nklankla, rude, impatient and difficult. I actually think someone should listen to that call and action accordingly. She said I must speak to Johannes at Brooklyn who would sort out this issue.<br> <br> I phoned Johannes who said the matter has been escalated and would take 3 days to receive feedback. He never phoned me back. I PHONED AGAIN!!! Spoke to Cynthia who has been the only one to give me feedback but the escalated matter to the fault department has not been sorted!! Its been 2 weeks!!! <br> <br> I am a new customer wanting to join this network but I am doubting whether telkom mobile knows what customer service is!!!!!!