1 reviews | Active since Nov 2015
Telkom Mobile does it again
<p>I called Telkom Mobile Call Centre to enquire how to go about cancelling my contract. The gentleman i spoke to told me i had to go instore to have it canceled as the contract expired on the 3rd of June 2016. Cause i know how Telkom Mobile Call Centre is i asked again "are you sure i can go now to cancel it" he responded YES! The same weekend i went to a Telkom store in Cresta to be told no you cant cancel it as notice for cancellation needs to be done 30days prior to the contract expiring. To my suprise i asked when the contract expires, i was told 02/07/16. Im confused who exactly is giving me incorrect information. I had to drive 20km to be turned back because someone either at the call centre or the store doesnt know what theyre talking about</p>
Hello sphelelezulu
This response serves as confirmation that your query has been received.
Your reference number : SM236276
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello sphelelezulu
This response serves as confirmation that your query has been received.
Your reference number : SM236276
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Best regards,
