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sphelele Z

1 reviews | Active since Nov 2015

22 May 2016, 14:04

Telkom Mobile does it again

<p>I called Telkom Mobile Call Centre to enquire how to go about cancelling my contract. The gentleman i spoke to told me i had to go instore to have it canceled as the contract expired on the 3rd of June 2016. Cause i know how Telkom Mobile Call Centre is i asked again "are you sure i can go now to cancel it" he responded YES! The same weekend i went to a Telkom store in Cresta to be told no you cant cancel it as notice for cancellation needs to be done 30days prior to the contract expiring. To my suprise i asked when the contract expires, i was told 02/07/16. Im confused who exactly is giving me incorrect information. I had to drive 20km to be turned back because someone either at the call centre or the store doesnt know what theyre talking about</p>

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Replies (1)
Telkom
Telkom's reply24 May 2016, 13:07
Official

Hello sphelelezulu

This response serves as confirmation that your query has been received.
Your reference number : SM236276
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

Best regards,