Telkom Mobile, Do you have competent staff???

Please can Telkom adopt some structure and procedure of doing business. <br> I will get straight to the problem, last Saturday I walked into the Telkom branch at the Reds Mall in Centurion with all my details to port over to Telkom mobile. I was very pleasantly assisted by Nxaba who took his time and helped me, 35 minutes later he assured me that I would receive a call or email on Monday to inform me that my contract was approved.<br> <br> Tomorrow is Wednesday and I still await, tried calling the branch, the mailbox is forever full and no one picks up WHY???, the Customer Care official on your webchat service accessed from the website told me \off course sir