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Padi M

1 reviews | Active since Feb 2015

01 Apr 2015, 14:25

Telkom Mobile dissappoints

A month back I was offered a S4 and Samsung Tab on contract by a lady from Mobile Talk which is a service provider for Telkom mobile. I called 2 days later to confirm if the products I was going to receive were actually the ones we concluded on, however it was something like Nokia and some hawai phone. I cancelled after I discovered that. Today after a month i was suprised to get a debit order in my account from the same Mobile talk (service provider). Called again and i was informed that I took a contract with them for the same products they initiatially offered at the beginning. I was told that i spoke to a gentleman by the name of Mandla Vilakazi of which that's not true. I asked for the voice recordings for that conversation but they refused to send them. I am resorting to Helo Peter because Telkom seems to be having no control over their service providers. I need my name and everything to be romoved from their database because the company(Mobile talk) is full of ******. Regars, Padi ***

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Replies (1)
Telkom
Telkom's reply01 Apr 2015, 19:43
Official
Hello PJMapena,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100761.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team