BD
Beryll D

1 reviews | Active since Jun 2019

31 May 2022, 10:31

Telkom Mobile Disgusting Service - I need to speak to a human employee

I maintained a 2 year data contract with Telkom Mobile at R99 per month. My contract ended in January 2022. Oh so conveniently, all of a sudden, in March I get billed for a subscription I didn't consent to at R316. I tried calling immediately. I can't even describe the frustration in getting a number that actually works. I have a data card which doesn't allow calls so cant call from the card in question. I can list the variety of numbers on Google that "don't work" but will simply be wasting more of my time. I finally speak to a lady who promises to cancel everything with immediate effect and to escalate my query regarding the subscriptions. No one called. I called again, got a gentlemen, who again assured me he cancelled everything and would escalate my query. But this was also not done. My bill is now running at R900.00. I've called, I get, 'you need to speak to the mobile department, let me transfer you {gets cuts off} {numerous times}, never mind the "thank you for using self service - goodbye". no humans, no numbers, no help but just keep sending these debit orders. We are at the end of May now. 4 months trying to sort this out. Finally got someone else to help at some call center, spoke to her 5 times and also promised the world. still nothing. Best part, she's only contracted to Telkom through an agency something, so not even a Telkom employee. You just cant find them. I did not agree to a subscription of any kind with or through Telkom Mobile. I would like someone to discuss my account with me. I am fully prepared to pay the R99 for the data card but nothing else that was not agreed to. This is *****/theft and I will not accept it.

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