Telkom Mobile (Disgusting Service)

Good day

I am not pleased with the service that I have received from Telkom Mobile over the past two weeks.

I have app**** for a new cellphone contract and everything went smoothly. I went through the pre approval and the credit vetting mind you I was told its a same day process and only advised two days after that, that it does take 5 working days for me to go through credit vetting. I was patient about this and everything went smoothly.

Here is the part i am extremely annoyed by:

I then received an sms stating that credit vetting had gone smoothly and final approval has been given with a tracking number for the device that I would be receiving. Telkom then deducted the money from my account as advised as well and in the very same sms I was advised that I would receive the handset that I had ordered within 3 - 5 working days.

I had received this sms on the 23-03-2018 and today is evidently the 5th working day! I then called the telkom sales department to track my order as I have still not received anything and thus being on the 5th working day! ( and the tracking number that i was provided was not accessible either. The system keeps populating that there is no package for me )

My call was picked up and told that the systems are offline, and the consultant asked that I call back in an hour. All is good and well and I had called back in an hour.

My call was then answered by another consultant named Hlengiwe Makhanya. She had taken my details and checked everything for me and then advised me that I would receive my package after 10 - 14 days (I stand corrected, but I remember hearing 10 accurately) to my dismay I had asked her then why does the sms I had received from Telkom on the 23-03-2018 state that I would receive my handset I'm 3-5 working days and she was completely silent. I had asked her this question twice and by the second time she had advised me that I still needed to go through credit vetting and so forth which I had advised her I had done. I then asked to speak to her manager regarding my disgust and she then kept me on the line for approximately 3-4 minutes only to come back and advise me that her manager is currently unavailable I must call back in another hour.

Do you think this is far service that I am receiving. I am a very patient client but when I am being shoved from pillar to post like this do you not think this initiates an IRATE client?

I WOULD APPRECIATE THAT THIS MATTER BE RESOLVED BY CLOSE OF BUSINESS TODAY!!!!

Ziyaad Christian ********** 033/ ********** 559