Telkom Mobile Disgusting Service

I am still in disbelief of the kind of service that I have receive.

I have/had an account with Telkom from the 26 May 2016 for a Samsung S7 Edge for R645.00 per month and then added a Hawei tablet for R119.00 and the first issue I had was that I asked for the tablet to have a limit as it was meant for my daughter and that was not done and I only saw when I received my statement and for months it went on until I called again they a log a case that you never ever receive feedback. I called late last year to change my debit order date and that was not done only after months it was changed.

Since then my account has been up to date up until a few months back where I struggled financially I could not make my payments on time anyway to cut long story short 25 October 2017 they Telkom ran a debit order that updated all my payments, I then waited for the 7 working days for my account to be updated. My first call i made was on the 7th say and I was advised that I then need to wait 24hrs to be activated, again I called and then no consultant was able to give me any straight answer about my account status after calling numerous times. After being advised that my account is closed which I did not understand because I was not advised and also didn't understand why then was my account debited?? I then requested to speak to a Team Leader I was then transferred to Nokuthula who assisted fairly well and she said I must hold on so she can check my account and then she advised me that she can see the account is updated but the account is closed and she is not sure why or its because the system was updated but she will log a case for me they will resolve my query and will receive feedback in 72hrs.

I called after 72hrs in the call centre and was advised my account is still closed infact it was closed on the 02 October 2017 and then I asked why was my account debited on the 25 October if it has been closed and the consultant could not give me a reason I then asked to speak to Nokuthula and I held on until the consultant advised me she cannot get a hold of her can he send her an email and I told the consultant I had already sent her an email so can I rather speak to a manager and I held on until I dropped the phone. I sent again an email to Nokuthula who told me they tried to contact me but the number was incorrect and I gave the correct number again I did not receive a call. I called and called and called and sadly again no feedback nor explanations.

After so many calls I made i spoke to one consultant that told me MY NUMBER HAS BEEN RECYCLED!!! Till today I am still shook that I had a query for almost a month and only to be told my number has been recycled and my account has been closed because I have an outstanding amount which no one can explain!

On the 23rd of November 2017 I then went into a Telkom Mobile Shop in Clearwater where I told my story and when they accessed my account they did not understand so they logged a call so that the Billing department can contact me, I left the store and received a missed call as I did not hear my phone ring I then went in another Telkom store in Clearwater after a few minutes of missing the call and they assisted me by logging the call for a call back again and then from then I am still waiting for the call.

Someone please someone help! I mean what is so hard to get feedback about my account when all my details are there from my email to my number but none of these medium of communication has been used by Telkom!

Very disappointed and I deserve an explanation.