Telkom mobile disgrace

I have been contacted to purchase a new package and after explaining to the consultant that i am interested but am not able to change my number. He advised i am on a month to month and was convincing that he could resolve this and assist with a number port. We then agreed to the package and hê failed to forward emails as promised, as this would assist with the porting andbcancellijg of previous package. He has not done this. I then called back and was advised this is not the case and im not on a month to month package. A girl then called and promised to resolve this. Which was not done. I called back and was told that i cannot be assisted and must liaise with a recorded msg. I now get told the package offered is no longer available. Im still stuck where i was. Telkom staff does not care about the ways they can actually complicate ur life amd waste your time.