Telkom Mobile - Disconnections - WORST CUSTOMER SERVICE

In November 2017 I upgraded my Data contract with Telkom Mobile. I have been with Telkom Mobile for the past 8 years and never had problems with them until this latest upgrade. Since the upgrade I've had constant disconnections from the internet, whether I'm streaming content or playing online games. I called the call center and told them about the issue and the call center agent suggested to me I get an external antenna for the router that I got from them. I spent R1000 on an external antenna but the issue persisted. I phoned the call center again and they told me they'd be sending technicians to my home to assess the issue. After weeks finally a technician was sent out. He only performed speed tests on my connection and said he'd be sending a report back to Telkom regarding his findings, the issue was still not resolved. I followed up with the call center and was told another technician would be sent out to my home. More than a month later a different guy was sent out, also only performed speed tests and nothing more, and also said he'd be sending a report of his findings back to Telkom. This has happened with FOUR different technicians coming out to my house and only doing speed tests. They never have a report of what the previous guy did. It doesn't matter how many times I tell all of them and the numerous call center agents I've spoken to that the issue isn't speed but rather intermittent, frequent (almost every 2 minutes) with my connection. I've used different routers, bought Ethernet cables and tried to troubleshoot the issue myself with no luck. When I put a Vodacom SIM card on the the same router I get no issues at all. I'm paying Telkom R1000 every month for the past 6 months but I've had no resolution to my issue. I never get any call from them regarding progress with my case, all I get is a lousy SMS telling me my issue is with the network department and it ends there. There's no way for me to talk to anyone in the "network department", I always have to call the call center. You cannot email anyone either as they do not provide email addresses (company policy I was told).

I've had people complain about the service they receive from Telkom and I never experienced it until now, absolutely awful.