TELKOM MOBILE DISASTER

My issue with Telkom Mobile is that i settled the account on July/Aug 2017 and they still haven't updated my ITC Credit Report after i have settled my account with them and it is having a negative reflection on my credit scoring. I have even called a few times to their call centre & all the call centre agents & 1 team leader do that i have spoken to is try to get rid of you by forwarding you to another department or refer you to someone else. They send you from pillar to post with no clear solution and you never get a paid up/ delisting letter to be able to fix it yourself with ITC.

I have offered to send Telkom Mobile agents proof of payments and all they ask is that i pay them what they can see on their end without helping me get to the bottom of the issue. TERRIBLE SERVICE if you ask me and i would never again refer anyone or do business with Telkom Mobile.

I expected when i settled the contract that they would follow up with removing the bill as a creditor but they never went as far as doing so which is very dissatisfying when they have already taken my money for the full 24 months.