Telkom mobile, disappointing service

<p>I app**** for a cellphone contract online on the 21st July. Was approved went through the details with the agent and then confirmed that I'll be receiving an email from them and delivery will be within 5 to 7 working days. even confirmed that no debit will go through before delivery of the phone. Today (26th July) a debit was made and I havent received anything, No email no phone call from anyone at Telkom. Been calling the 10213 number since Monday been placed on hold forever for over 20 minutes no response.. the Track Order thing on the website doesnt work, when I put in my ID number, as was told my reference will be my ID number. It says (unable to retrieve your order).</p> <p>Could someone please get back to me regarding this issue, its really frustrating, dont want to end up 3 months later or more paying for a phone I didnt receive.</p>