Telkom Mobile. Disappointing

I hope that this issues can be resolved with immediate effect. My Upgrade was due in August 2017, I have ordered my Samsung Note 8 on the 29 September 2017 via the call center. I have spoken to over 15 consultants including 1 manager in the last 1 week , surprisingly none of these consultants can give me feedback to as when i will receive my device. I spoke to a manager yesterday afternoon and she was extremely rude and unprofessional, after explaining the issue she said to me that she will excalate this matter but cannot assist me as she will be on leave today and i should wait till Monday. What kind of service is this???? Really disgusting. Her details > Lebogang Tshwane **********

Telkom Mobile really need to have professional staff. I hope that someone can sort this matter out asap. I will be changing networks after this matter is resolved.

Mr Khan **********