Telkom Mobile Departments' service is terrible

<p>I am Tshegofatso Tiiseto Grace Phasoane,.</p> <p> </p> <p>On the 8th of June 2017, I ordered a mobile router online, one of the Telkom consultants contacted me and processed my application. She than advised that in order for my application to be approved, my account needs to be debited first to which I agreed and gave her my account details. On the 15th of June, my account was indeed debited for an amount of R429.</p> <p> </p> <p>On the 21st of June, I received an SMS, indicating that my order was loaded into the courier vehicle for delivery and also on the 22nd I received the same message. I tracked my order via the link they had provided me but it said no contact availablex2 but to my surprise no one from the courier service contacted me to confirm my availability. On Thursday at around 4pm one of the consultants from Telkom, contacted me to confirm my address to which I informed her of the change in my work address and she assured me that it would be delivered soon. To date I have not received my order nor communication from either Telkom or the courier service. I have called the contact centre numerous times and I keep being reffered to pillar to post, with noone being able to help me. I even sent an email to the escalation department and I have not received communication. The call centre agents keep telling me that they cannot help me as I placed my order online and only the mobile department can help, when I call the mobile department they always keep on hold and never help to resolve my matter.</p> <p> </p> <p> </p>