Telkom mobile deducts money for data but does not give the data

I bought a R250 telkom mobile recharge voucher on 18 August 2018, after midnight I converted it to telkom data bundle 10 gig day 10 gig night, but no data was allocated I called telkom mobile explained what happened they told me they are unable to assist at 3.00am in the morning as their systems are down. I then proceeded to call twice Sunday only to be allocated a reference number late afternoon, I have subsequently called them numerous times with no feed back at all from their side they clame the turn around period is 72 working hours which means your data can be taken over the weekend but will only be attended to at 8.00am to 5.00pm during the week no after hours no weekends the call center agents can't help they merely take complaints and so call forward it to relevant departments. My issue is I'm still waiting on emails of my complaint and the manager in charge of the agents to call me none of it has transpired. Telkom sent me an sms to say my complaint has been resolved but it has not been resolved I'm still waiting on my data and I was given a new reference number because the so called agents lack of information. I'm appalled at the level of service given I buy monthly bundles every month to have no feedback and to sit on the phone for hours it's disgusting from a telecommunications Company. They have acknowledged fault on their side why must they then take so long to attend to their data miss allocation.