mG
mymoena G

1 reviews | Active since Mar 2014

16 Jun 2016, 17:27

Telkom mobile deduction

<p>I purchased my BIS on the 06.06.2016 telkom mobile then deducted my money but my services were never activated. I called them the next day and victor and nokwanda just told me 2 remove my battery and it will be active after that it waa still not active the evening i called and spoke 2 phindile who said she logged a case n it will be resolved in 24-48hrs. When i called 2day as my service is still nt active the consultant just put the phone down while im still talking. They dont want 2 refund my money or activate my service. If nothing is done by 2mrw i will take it further.</p>

0
Replies (2)
Telkom
Telkom's reply16 Jun 2016, 20:37
Official

Good day mymoena1903

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply16 Jun 2016, 20:40
Official

Please e-mail us at *** (subject: AI***) with your ID number and affected telephone number. Thank you.

Best regards,