1 reviews | Active since Aug 2013
Telkom Mobile decieved me!!!
I took out a Telkom Mobile Smartplan 100 contract after one of the agents representing Telkom called me and offered it to me. Before I agreed to the contract I specifically asked if should I wish to cancel the contract if I'm unable to continue with the monthly payments if the would be termination fees and the agent said there won't be any. <br> <br> Upon hearing this thats when I agreed to taking up the contract and then I was informed that that telephonic conversation was going to serve as a contract between Telkom Mobile and myself. On the 09/03/2015 I requested a cancellation of my contract and indicated that I could no longer afford the monthly payments. I was then given a case number which is ***4 and then told an agent will be appointed to deal with my case.<br> <br> Indeed the appointed agent called me on the 25/03/2015 and told me that in order for her to process my request for termination I would have to pay termination fees of about R3600.00, you can imagine the shock I got when I heard this. I then indicated to her that when I took out the contract the initial agreement was that there won't be any termination fees if I were to request cancellation. I'm so dissapointed by thi
Thank you for making contact with us.
Please be advised that we tried calling you on the 071 number and it gave us an engaged tone then the 078 number is going straight to voice mail.
We have sent you an email so please do respond. We do apologize for any inconvenience caused.
Here is your ***
Regards
Ntsikelelo Ngcanga
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that we tried calling you on the 071 number and it gave us an engaged tone then the 078 number is going straight to voice mail.
We have sent you an email so please do respond. We do apologize for any inconvenience caused.
Here is your ***
Regards
Ntsikelelo Ngcanga
Telkom Social Media Team
