EF
Emile F

1 reviews | Active since Aug 2015

08 Aug 2015, 16:21

Telkom mobile deceptive wrt coverage

Telkom mobile **** about their coverage for IPhone 6 LTE and3G within the randburg area. I signed a 2yr contract based on this map and when my phone signal was very poor, I reported it to them. They sent technicians and said there is nothing they can do, but I must keep paying for a service I was t receiving. I expressed my disappointment and gave an option to retain my phones and only pay once I get signal in the area or I pay for the handsets only and use another provider. They still have not reverted since February and have now blacklisted my phone because I've stopped payments. Below is a copy of the email sent to Marti, the CEO PA of Telkom, on 12 December and again in February: <br> <br> Hi Marti...As mentioned telephonically, I am considering posting this email up to Telkom's FB Page,Sending it to the Times Consumer Editor, HelloPeter.com and other websites to make them aware that Telkom has misled myself as a consumer with incorrect info on the coverage map on which I made my decision to subscribe as well as having deducted money from my account, for services not rendered to the level as per the SLA, altho instructed not to so. <br> <br> I await your reply.<br> <br> Can someone advise or help?

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Replies (1)
Telkom
Telkom's reply08 Aug 2015, 16:46
Official
Hello Emilefynn02,

Thank you for making contact with us.

Kindly be advised that we have tried calling you on the provided number but we got voicemail. We have send you an email and we are waiting for your reply so we can assist further.

Your social media reference number is SM132855.

Regards,
Joshua
Telkom Social Media Team

Best regards,