Telkom Mobile - debut order collection issue

To whom it may concern,

Why does one always have to resort to Hello Peter to get a response out of Telkom Mobile, do you enjoy making your clients irate?

I am at my wits end, I changed banks in August 2019. I promptly notified Telkom as I needed my debit order banking details to be updated on their system, I was asked for proof of account and was informed that the details would be captured on system but would only reflect for the month of November 2019.

Since my banking details have been amended not one debit order has been collected and on a monthly basis I have to phone your call center line, hold for 20 minutes before finally getting through to one of your consultants and every time they tell me that my card is saved as a savings card which I inform them it’s not, they amend this on the system and promise me that the next month my debit order will take effect.

To date I have spoken telephonically to ladies by the names of Nare Bella Tsebe and Dineo Motaun. Furthermore, I have sent both of them countless emails asking for feedback, the latter responded on the 14th of March 2020 advising me that the matter had been escalated and that she would provide me with feedback on the 16th of March 2020, I still await a response from her.

I expect a resolution in due course or else I too will waste your time by getting my attorneys to draft you letters of demand for the R200 that you erroneously try and charge me for your failure to collect the monthly contractual premium.