MN
Monica N

1 reviews | Active since Mar 2017

17 Mar 2017, 13:06

Telkom Mobile - Debited Monthly but no contract

<p>Please help me. I have been trying to resolve this issue for the past 5 months with Telkom Mobile on the 081 180 number to no avail.</p> <p>I do not have a contract with them. The last contract I had expired in August 2015.</p> <p>Suddenly from October 2016 I am being debited monthly with various amounts. Two cases have been logged. The first one was with Clever Mavuka Case No. ********** 7.</p> <p>I then went to Southgate Mall Telkom Direct on 15 February 2017 and personally logged another case with the Branch Manager Mr Arthur Makwela - Case No. ********** 2. I also submitted all my bank statements showing all the debits. He assured me that I would be hearing from someone soon. To date I have had no response.</p> <p>I am at my wits end and each time I call I get through to a different call centre agent who tell me that I will be contacted soon. I have all the relevant paper work. Please help me.</p> <p>Thank you.</p> <p>Monica N****e</p> <p> ********** </p>

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Replies (3)
MN
Monica N's update19 Mar 2017, 14:36
Reviewer Update

Thank you so much. I really appreciate all the help I can get.

Regards

Monica

MN
Monica N's update26 Mar 2017, 11:25
Reviewer Update

I received a call from Busi Tshabangu on 21 March 2017 who was very helpful and said that the case was referred to the Billing dept for reslolution. On 22 March I received an SMS stating that my case No. ********** 42 is resolved. I aso received another SMS on 22 March from Telkom Mobile Back Office saying that a refund is being arranged.

But yesterday 25 March 2017 I was debited again with an amount of R597-23 with a reference NUDEBT TELK ********** 83G170325. Please advise urgently.

Thank you

Monica N****e

********** 601

MN
Monica N's update29 Mar 2017, 18:18
Reviewer Update

Telkom Mobile

Please reply to my above comment urgently.

Thank you.