TELKOM MOBILE = DAY LIGHT *******

<p>I wrote a review few months ago asking for Telkom Mobile to contact me so as to sort out my account. My argument was that they cannot want to collect money and ask for the client to wait for 14 working days to be reconnected!</p> <p>Short version: my account was in arrears of R3532.64, on the 24/02/2017, there was a NAEDO collection of R2000 for which I made provision. I then called the call centre asking whether I should make a manual payment of leave the difference (R1532.64) in my account for the next debit order, given that we are at the end of the month.</p> <p>The consultant's answer was disturbing:</p> <p>1- The payment does not reflect because "it was taken by the collections department" - I wonder why they use different systems and why these do not work together/integrate or synchronise informations</p> <p>2- She said that the system will take 14 working days to update which in my opinion goes against every logic and policies, I stand corrected</p> <p> </p> <p>To my surprise, I saw on my statement today that Telkom Mobile collected R3532.64 from my account!!! Clearly their system is automated to work one way, the collection part only. No update whatsoever seems to be done on their side to actually show that the previous collection was made. </p> <p>Another bad thing is that these people come and try to collect 4 to 5 times per month, and this consistently damages ones credit record.</p> <p>Below is a copy and paste of the reference from my statement:</p> <p>2017-02-28 NAEDO TRACKED DO TELKOM /TELK ********** 65Q -3,532.64<br />2017-02-25 NAEDO TRACKED DO TELKOM /TELK ********** 65V -2,000.00</p> <p> </p> <p>I WOULD LIKE FOR MY ACCOUNT TO BE UPDATED AS SOON AS POSSIBLE, AND FOR A REFUND TO BE PROCESSED IMMEDIATELY. I DON'T WANT MISS OTHER PAYMENTS BECAUSE TELKOM DID NOT DO THEIR JOB PROPERLY. WORSE OF ALL THERE IS NO EASY WAY TO ACCESS THEIR COLLECTION DEPARTMENT, AS THEY PUT YOU ON HOLD, AND THEN DROP THE LINE.</p> <p> </p> <p>#STOP *****ING FROM CUSTOMERS!!!!!</p>