Telkom Mobile data vanished,call centre unwilling to assist

I purchased a data bundle from Telkom on the 4th of December at 7:20am.It was a 6.5gb Telkom only No Nice bundle for R77.I used the bundle to stream a few YouTube videos before work.I proceeded to go to work where I connect to WiFi and as such should not have used any data.

After work I left for home, arriving at around 6:30pm.I sat down and tried to load a site,only to find it wouldn't connect.I checked my balance and found my bundle had vanished.

The next morning I attempted to call their customer service centre but they could not assist me as I was not the person who pays the contract (my fiance is).Fast forward to earlier this evening,I got through to the customer service centre and got my fiance to answer all the appropriate security questions.After holding and answering questions for over 30 minutes,the lady at the call centre said they cannot tell me where the data went,nor could she tell me what it was used on,after not being able to find my purchase of the bundle on their system in the first place.She also said that since their system showed that the bundle was used they could not help me further,which is the reason I am writing this review.

My biggest complaint other than the unwillingness to help is that I received none of the SMSs I usually get when my data drops below 3gb,then again when it drops below 1gb.While it is not a large sum of money it is the only data I had for the month. This type of behaviour equates to **************** in my eyes and unfortunately because I am locked into a contract I am unable to go elsewhere for my cellphone contract.