Telkom Mobile data disappears as soon as I load it

<p>In March 2017, I had an issue with my data disappearing as soon as I load it in my phone. I would load 2Gigs and I would immediately get a message that my data has been used up even though I had not been using the phone. My App Store is always off, so are automatic updates and back up. I phoned Telkom and I was given a case number ( ********** 3) and they promised to get back to me in 72 hours. After 72hours they did not get back to me. I phoned Telkom Mobile and they said to me they will get back in 72 WORKING hours. I said 72 hours has passed they said no. 72 WORKING HOURS .....is 9 days. Which is 2 weeks. I find that grossly unfair. Anyway they never came back to me. However it seemed as if things went back to normal with my data if not better.</p> <p>This was until June 2017, when the same thing started happening again. I phoned Telkom again on the 22nd June 2017, the agent was adamant that it is my phone, she started giving me a tutorial on how to use my phone so that I preserve data. She even made me wait for few minutes whilst she was still busy consulting with another agent that carries the same phone. She came back on line confused as ever. Asking me to go to settings etc....She asked me again hold to further consult, at which after holding for few minutes she hung up and never phoned again. I honestly don't need a tutorial on how to use my phone and I know that the issue is not my phone or how I operate it because my phone use behavior has not changed much. Hence I am pretty fami**** with my phone and the brand because:- <br />5 years - no. of years using the same brand <br />2 years - no. of years with the current phone<br />5 - no. of devices of that same brand in my household.</p> <p>I subsequently phoned again on the 24th when 2 Gigs that I loaded on the 24th disappeared again. This agent was better than the one I spoke to on Thursday but she obviously could not help me and she gave me a case number which is:- ********** 2</p> <p>For me to send this message I had to load more data. Hence this month alone I have used more than 8Gigs on my phone. I get 1 Gig on my vodacom tablet and it almost last me the whole month. And I use it more than my phone. I also use my laptop. So my phone is not my only device, so I don't understand why my data is being depleted like this. Only Telkom Mobile can explain this case</p>