LN
Lereesen N

1 reviews | Active since Jul 2012

28 Mar 2016, 13:48

Telkom Mobile - Data Disappearing!

Reference Number: ***0<br> <br> I have been on the phone with various Telkom Mobile consultants today, as my data seems to be disappearing.<br> <br> I currently have all my apps disabled (they will only consume data via W-Fi), yet my data is still continually decreasing. This tells me that it is not a problem with the apps on my phone, but rather, a network problem.<br> <br> The consultants are unable to assist me and I am waiting for this fault to be resolved. In the mean time, I cannot even use the data that I have paid for as it keeps disappearing.<br> <br> I must add that I have been a Telkom Mobile customer for a year and this is the first time that this has happened. I have not changed my internet usage habits so there seems to be no explanation for why this is suddenly happening. <br> <br> Please may I receive an urgent response and resolution to my problem.

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Replies (1)
Telkom
Telkom's reply28 Mar 2016, 14:00
Official
Hello Lereesen,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM217446

Regards
Luleka
Telkom Social Media Team